Documents:

Benefits:

A stable, tuned, balanced system providing excellent service.
A capital budget plan for upgrading in advance of demand.
Documentation of service levels received from partners and its affect on service delivered to clients.
Continuous improvement through Heinrich Ratio minimization (as applied to IT).

Ban Bottlenecks

The Ban Bottlenecks service implements a comprehensive, proactive capacity and performance management discipline. It empowers your existing staff and provides a formal mechanism for team dialogue on performance and capacity.

Ban Bottlenecks provides an ongoing audit of your systems. Our experienced analyst consults with you frequently via a web conference, and advises how to fix problems and prevent outages and slowdowns.

Ban Bottlenecks covers all the moving parts of a critical, complex application.

The Ban Bottlenecks service provides:

Frequent web conferences to discuss your systems, problems, plans, and solutions
Continuing access to an analyst familiar with your environment
Free software for connectionless 7x24 data collection and reporting
The Ban Bottlenecks report:

Analyst-created, reviewed, and scored
Dozens of charts and reports showing short- and long-term issues and trends.
A detailed analysis of the prior month including discussion and review of peaks, problems, and trends.
Customized reports for each site, including application throughput, service levels, and time-of-day period emphasis.
Group diagnostic reports for side-by-side comparisons and hot-point discovery across the complex.

The Ban Bottlenecks service is used by banks, financial switches, card processors, retailers, and others worldwide.

Architectures Supported

HP NonStop (Tandem) running the NSK operating system and OSS.
Stratus Continuum and V-series running the proprietary VOS operating system.
UNIX variants: AIX, HP-UX, Solaris (SUN), and Red Hat Linux.
Windows 2000 and later.